Support
Proactive support for peace of mind...
CEBEC support services are designed to take the stress and hassle out of your IT systems, leaving you to concentrate on your core business. We deal with most IT related issues. We supply the equipment you require, liaise with third parties such as your ISP and directly solve your technical problems. We treat your IT system as if were our own, we are only interested in getting the result that you require.
The difference with CEBEC solutions is the pride we take in the relationships we develop with our clients. Over the years we have built up a good understanding of our customers, and what they want from a support provider. The things they want are honest objective advice, reliability, effectiveness, value for money and accountability. These attributes are getting rarer in today's market. We still believe in the old principles of looking after customers, and building long term relationships.
As part of our support package we install remote access and remote monitoring software on your systems. This alerts us of any impending problems, and allows us to remotely solve such problems within minutes.
We are so confident in our services, that we do not tie clients into yearly contracts but operate on a rolling quarterly basis. Unlike some companies we do not limit the number of calls or remote dial-ins that you can have.
CEBEC is happy to support existing systems as well as those installed by ourselves.
CEBEC adopt a proactive approach to supporting our customers. We prefer to deal with problems in a structured way rather than getting into a cycle of fire fighting which can be frustrating for the user. For new clients, our first task is to ensure that their environment is stable, secure, protected from viruses and doesn't suffer from lurking problems which can cause unexpected system crashes.
All our services are available on an ad-hoc basis, but clients find they get the best value by buying our support packages. These are matched packages of services bundled together and discounted for cost and support efficiency. There are three support and maintenance packages, the table below summarises what is included with each package.
Remote and telephone based support only. Server and or Desktops can be controlled remotely using DSL or leased line communication links and remote control software. Onsite support is charged at the agreed daily rate.
As Remote, but also includes site survey, scheduled onsite maintenance, guaranteed next day response, remote access control, regular reporting and log analysis. Additional onsite attendance is charged at the agreed daily rate.
As Standard, but also includes daily monitoring, 24x7 response, desktop healthchecks, scheduled site visits, hardware maintenance from the vendor (cost of hardware maintenance is dependant on age, quantity and response required). Additional onsite attendance is charged at the agreed daily rate.