Proactive support for peace of mind...

CEBEC specialise in high level focused cover for your hardware and incorporates individually tailored Service Level Agreements to address the criticality of the hardware covered. This ensures minimum business disruption and is available on a 24 x 7, 365 days per annum basis. The major benefits of this level of cover are:

• Cover for your new hardware
• Dedicated 24 hour telephone hotline
• Industry leading fault logging and tracking tools (Action Remedy)
• Visibility of the status of a call
• Central call handling
• Fault / part diagnosis before dispatch
• Defined problem resolution SLA
• On-site qualified field engineer
• Loan units available
• On-site stock of critical spares
• National cover

In addition to critical equipment covered above, CEBEC can also cover non-critical equipment and design solutions tailored to individual needs. The benefits of such cover are:

• Standard Support for desktop PCs & printers

• Cost-effective cover

• Response based service

• Ideal for non-critical IT equipment

This service is a response-based service that provides an on-site CEBEC engineer within an agreed time frame. The engineer then diagnoses the problem and works through until the problem is resolved